FAQs

If the latest handsets are so good at accessing the internet, surely our existing fixed line site is good enough?

A fixed line site is designed to be viewed on a large screen, with a keyboard and high speed connection. All Handy solutions are specifically designed to work on the screen size of whatever handset is being used, using keypad or touchscreen commands. Handy Group’s proprietary systems are configured and managed to deal with slow and broken connections whilst still providing an excellent user experience.

Will your services work on an iPhone?

All solutions provided by Handy Group work on all handsets including the Blackberry and iPhone. When Apple entered the handset market it set a new standard in how a user interacts with a mobile device. Handy Group makes the most of this new standard by detecting when an iPhone accesses the servers and delivers an application developed specifically for the Apple handset.

iPhone users can add a desktop shortcut to any Handy application by adding the site as a bookmark and choosing the 'Add to Home Screen' option.

Users will never buy my products from a mobile phone

Users with recent handsets are accessing the internet 100 times more frequently than those with older phones. If your customers are trying to use your fixed line site from a mobile they will have a poor user experience and will become frustrated with your company.

How does my customer find my mobile site?

Handy can provide the code necessary to detect when a mobile browser is trying to access your fixed line URL and will divert accordingly. Handy can also provide access to a short code with a key word ie Handy to 61177. We recommend that we incorporate in most applications a 'send to friend' facility to allow viral transfer from handset to handset.

How can a mobile website do everything a fixed line website can do?

In technical terms Handy can get a mobile site to do anything a fixed line site can. However usability and the user experience may provide limitations and part of the value that we provide is in working with our customers to define those business critical processes and create a world class but functional user interface.

Mobile sites can't transact though?

Handy solutions can be fully transactional from browse to book and pay. All payments are credit/debit card transactions, fully encrypted in secure sessions. Handy can either work with a customer's existing payment services provider or can provide a secure mobile payment gateway with a variety of payment options in conjunction with our payment partner.

What if a new device comes out, how do I know if our site will work on it?

All our solutions are based upon initial setup and a subscription service. The subscription is a package that covers licence fee, support, maintenance and updates. Therefore whenever a new handset is announced, a new operating system is released or greater connectivity is available, your solutions are updated to ensure they take full advantage of these developments. It doesn't cover functional enhancements or additions unless they are required in order for the site to function to the original specification on a new device.

What do I do with the mobile site once I have got it?

Handy Group has a number of packages that support the marketing of your shiny mobile application that can be tailored to an agreed budget. Handy Group recommend that creating a site is the first part of an overall strategy that encompasses the adoption of the mobile channel.

When will users adopt mobile and we can regard it as a serious distribution channel?

The fact that mobile can already access the internet and that the internet is already regarded as a 'serious' channel, it follows that mobile must be considered a serious distribution channel by all professional organisations. Adoption will increase along with the amount of 'serious' content. As an organisation that believes in enhancing the customer experience at all times, you do not want your customers accessing your fixed line site from a mobile handset unless it is specifically designed to work on that customers particular device - they will merely become frustrated and disappointed.

Why Handy Group?

Founded in 2005 the company is at the vanguard of the convergence of fixed line and mobile transactional technologies. Handy Group are members of the developer programs of all the major handset manufacturers including Nokia and Apple and has strong relationships with all the UK mobile operator networks and a number of operators overseas in the US, India, SE Asia and China. Handy Group is also a member of the Open Travel Alliance developing and supporting a common interface standard across the travel industry. This foundation ensures the company is uniquely placed to enable, deliver and maintain high spec, resilient solutions to allow your customers to browse and buy your products on any handset, on any network, at anytime.

What's it likely to cost?

Whilst typically each website has a unique requirement to take maximum advantage of the Handy Group technology we are able to provide an attractive pricing option for you that makes delivering a mobile web channel a compelling proposition for your organisation. Please contact us for further details.

Where do I go from here?

Call +44 (0)2476 236 805 Or email info@handy-group.com and we'll arrange to come and see you. All being well you will have your mobile solution eight weeks later.